TwinnioTwinnio

Terms & Conditions

Last updated: March 2025

1. Acceptance of Terms

By accessing or using the Twinnio platform ("Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to all of these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you ("User", "you", or "your") and Twinnio ("Company", "we", "us", or "our").

2. Description of Service

Twinnio is a Software-as-a-Service (SaaS) platform that enables users to create AI-powered digital twins — intelligent assistants trained on your content — that can be deployed as chat widgets on websites. The Service includes an AI interview and onboarding process, document upload capabilities, Q&A management, website indexing, and an embeddable chat widget.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice to users.

3. User Accounts

To use the Service, you must register for an account and provide accurate, complete, and current information. You are responsible for:

  • Maintaining the confidentiality of your account credentials.
  • All activity that occurs under your account.
  • Notifying us immediately of any unauthorized use of your account.
  • Ensuring that all users who access the Service through your account comply with these Terms.

You may not share your account credentials with others or create accounts on behalf of someone else without their explicit consent.

4. Subscription and Payment

The Service is offered on a subscription basis. By subscribing, you agree to the following:

  • Free Trial: New accounts receive a 30-day free trial. No payment method is required during the trial period.
  • Billing: After the trial, the Basic plan is billed at €9.99/month. Additional twins are available at €5.99/month each.
  • Automatic Renewal: Subscriptions automatically renew monthly unless cancelled before the renewal date.
  • Price Changes: We may change prices with at least 30 days written notice to your registered email address.
  • Taxes: Prices are exclusive of applicable VAT or other taxes, which will be added where required by law.

5. Intellectual Property

The Service, including its software, design, and content (excluding user-submitted content), is owned by Twinnio and protected by applicable intellectual property laws.

You retain all ownership rights to the content you upload or provide to train your digital twin ("User Content"). By using the Service, you grant Twinnio a limited, non-exclusive license to process and store your User Content solely for the purpose of providing the Service to you.

You represent and warrant that you have all necessary rights to the User Content you provide and that it does not infringe the intellectual property rights of any third party.

6. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations.
  • Transmit content that is illegal, harmful, threatening, abusive, or defamatory.
  • Impersonate any person or entity in a misleading way.
  • Distribute spam, malware, or other harmful content via the chat widget.
  • Attempt to reverse engineer, decompile, or extract the source code of the Service.
  • Interfere with the security or integrity of the Service.

7. Privacy

Your use of the Service is also governed by our Privacy Statement, which is incorporated into these Terms by reference. By using the Service, you consent to the data practices described in our Privacy Statement.

8. Termination

Either party may terminate these Terms at any time. You may cancel your subscription through your account settings. We may suspend or terminate your account if you breach these Terms, with or without notice depending on the severity of the breach.

Upon termination, your access to the Service will cease. We will retain your data for 30 days following termination, after which it may be permanently deleted. You may export your data before termination.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Twinnio shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption, arising from your use of or inability to use the Service.

Our total liability to you for any claim arising from or related to these Terms or the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.

The Service is provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of the Netherlands.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by email or through a notice in the Service. Your continued use of the Service after changes become effective constitutes your acceptance of the updated Terms.

12. Contact

If you have questions about these Terms, please contact us at support@twinnio.co.